Executive Director

Status:            Full Time

Reports to:     Chair, Board of Directors

# Staff: 77  

# Volunteers: 919

# of patients and family served: 2,181    

Position Summary

The Executive Director reports to the Chair of the Board of Directors and is accountable to the Board for all aspects of the organization’s management and operations, in accordance with the policies established by the Board, and will report to the Board any matter about which it should have knowledge.  The Executive Director is responsible to the Board for taking such action as he/she considers necessary to ensure compliance with legislation and the By-laws of the Corporation, and Board policies.

The Executive Director will demonstrate and exemplify Hospice’s mission and vision in supporting patients, families, caregivers, staff and volunteers.

Principal Duties and Responsibilities:

Strategic and Financial Planning

  • Monitor internal and external environments and assess the impact and timing of the implementation of the strategic directions.
  • Anticipate future trends that are likely to have an impact on The Hospice mission and strategic directions.
  • Navigate the complex health care system to achieve results for the organization through external relationships with the Local Health Integration Network, the Ministry of Health and Long-Term Care and health system partners.
  • Ensure that The Hospice strategic and operating plans are based on sound financial forecasts and that Hospice operations maintain a balanced budget.
  • Provide leadership and be accountable for developing strategic plans in accordance with best practices for ongoing development, effectiveness, and operational integrity.
  • Develop and implement the long-term strategic financial plans.
  • Ensure fundraising to meet financial needs of the organization.

Corporate Leadership

  • Provide visionary, clear and decisive leadership by developing policies required to implement the strategic directions established by the Board.
  • Provide leadership and be accountable for developing plans in accordance with best practices for the ongoing development and operational integrity at The Hospice
  • Manage the organization’s resources within budget guidelines and Board Policy, and in accordance with current laws and regulations.
  • Demonstrate leadership internally and externally; and be an advocate for The Hospice in terms of reputation/image.
  • Champion system integration and collaborative relationships with the community and other healthcare systems within the region to enhance the quality of care; promote the academic mandate and ensure funding is consistent with the healthcare needs of the populations served.
  • Establish a positive, accountable and collegial working relationship with the Board, characterized by candor and open communication. Working within clearly defined roles, the Board and Executive Director will develop mutually acceptable processes for direction setting, decision-making.
  • Build solid relationships with volunteers and work to ensure volunteer and related programs align with the strategic plan.
  • Build and maintain quality relationships with internal and external stakeholders.
  • Build and mentor a high-performance Management Team.
  • Instill and cultivate a spirit of learning, innovation and change throughout all levels of the organization.
  • Continually work to develop and recognize staff, ensuring structures and resources are in place to assist staff in realizing their full potential.
  • Foster healthy work environments through effective communication and leadership practices that build trust and commitment and that support, value and empower people.
  • Foster the recruitment and development of volunteers, recognizing the varied roles and impact on patients and families, in meeting the strategic outcomes.

Quality and Risk Management

  • Understand and mitigate key elements of the organization's risk profile.
  • Meet or exceed established quality benchmarks.
  • Embrace methodologies that continually improve patient safety and quality outcomes.
  • Ensure that The Hospice develops, monitors and maintains reliable control systems.
  • Ensure that The Hospice complies with all legal and regulatory requirements.
  • Maintain confidentiality of information pertaining to clients, physicians, employees and business operations.
  • Ensure the security of information stored and accessed in the organization’s systems.
  • Report risk issues to the Board of Directors.


  • Demonstrate well-developed interpersonal, oral and written communication skills to promote the mission, vision and principles of the organization.
  • Liaise and consult on a regular basis with the Board of Directors, Management and Staff.
  • Liaise and consult on a regular basis with community partners, the LHIN and the MOHLTC.
  • Establish and maintain appropriate communication mechanisms for collaboration, planning and information sharing with staff, stakeholders and partners.
  • Evaluate and continuously improve the effectiveness of communications.

Priorities and Short-Term Expectations

  • Ensure a smooth transition in leadership and establish positive, collegial, effective working relationships with all stakeholders including the Board of Directors, physicians, staff, volunteers, donors, and the public as well as the Erie St. Clair LHIN, the Ministry of Health and Long Term Care, Hospice Palliative Care Ontario.
  • Provide values based leadership to the management team.
  • Establish a visible presence in the community and be respected as a leader in changing times.
  • Ensure the organization continues to run well and maintain the financial stability of The Hospice.
  • Inspire, engage and motivate staff through a visible management style and continue to ensure a collaborative, supportive and positive working environment.
  • Continue to explore the opportunities for collaboration with other community agencies. 
  • Actively demonstrate support for the work of the Hospice for Life Foundation.

Experience and Background

  • Demonstrated achievements in enhancing an organization’s vision, mission and values
  • Proven successful Board relations
  • Previous experience handling multiple priorities
  • Demonstrated experience in working with volunteers and recognizing the value of volunteers within an organization.
  • Track record of successful change facilitation in a dynamic organization.
  • Track record for maintaining fiscal accountability.
  • Experience in leading organizations to maintain high accreditation and quality standards. 
  • Experience developing a values-based culture in a community based organization. 
  • Demonstrated local, regional and provincial government relations experience and relationships.
  • Has demonstrated effective media relations.
  • Successful background of establishing partnerships and alliances to achieve goals of an organization.
  • Solid experience in leading strategic planning both short and longer term, and success in implementing the objectives to achieve the plan.
  • Demonstrated knowledge of current healthcare delivery trends.
  • Graduate level education or equivalent with 8-10 years senior leadership experience in the public sector.

Key Competencies

  • Effective communication skills including: listening, presenting, articulate conveyance of messages in an honest, open, and sincere style
  • Superior leadership skills including: inspiring and motivating staff to achieve outcomes, effective team building techniques; demonstrating commitment to the organization’s vision, mission and values, and functioning effectively, with tact and diplomacy while handling stressful issues
  • Results oriented management style that encourages empowerment and collaboration while demonstrating strong decision-making ability. Ability to facilitate change through knowledge, negotiation and understanding that encourages positive outcomes.
  • Is a visible leader who has a client service orientation.
  • Strategic thinker who is able to develop short and longer-term plans that reflect current trends while identifying priorities for relevancy and leadership in the future. Able to operationalize strategies to execute key priorities
  • Demonstrated human resource management skills that recognize diversity, accomplishments and conflict, with the ability to be sensitive and encouraging.  Creative skills in attracting and retaining professionals.
  • Interpersonal skills demonstrating team building, coaching and mentoring.
  • Strong business acumen and change management skills. Able to focus priorities and drive for positive change. Encourages and holds themselves and others accountable.
  • Ability to convey a positive image of self and organization to staff, the community and public. Understands that key external relationships are important to the success of the organization.
  • Demonstrates an ability to build lasting relationships.

Personal Attributes

  • A strong, natural leader
  • A genuine people person (a focus on concerns of employees and patients, families and caregivers)
  • Exhibits high energy and positive attitude
  • Creative and courageous risk taker
  • Self-confident presence
  • Straight forward communicator who earns trust and respect through open, honest relationships
  • An intuitive thinker who can head off issues
  • Believes in being part of a team and enjoys coaching and motivating
  • A “doer” who has an accountable character
  • Passionate and compassionate
  • Tactful and possessing good judgment and political savvy
  • A strategic thinker who sees the “bigger picture”

Interested candidates are requested to apply with a resume and cover letter to:  edhospice.search@gmail.com prior to the application closing date of:  July 7, 2018

We thank all applicants in advance.  Only those selected for an interview will be contacted.

Bilingual English/French is an asset.

The Hospice provides for an accessible environment in accordance with legislation.  If selected for an interview, please indicate whether you require accessibility accommodations